Support and trust
Find the right support route, prepare a clear request and understand the signals behind an opportunity. Get practical help while protecting your clients’ information.
Get help with credits, disputes, and account issues
Reach the published support contact with a clear, focused account or transaction question.
Prepare an opportunity review request
Gather the offer reference, a factual timeline and the specific issue you want reviewed. An Invalid / Disputed status filter is not a submission form, and requesting review is not an approved refund or credit.
Share useful examples without exposing client information
Choose the right destination, crop and redact support images, and use fictional examples.
Find your badges and read their status
Read earned and locked states without turning badge names into claims.
Handle expired or unavailable opportunities
Distinguish reference history, an unavailable offer and an offer-specific recovery option.
Understand the opportunity decision model
Compare Review First, Auto-Accept and Paused, and separate mode from SMS approval.
Understand qualification and pre-vet labels
Read the six qualification labels without confusing them with a guaranteed fit or outcome.
Keep client work and payments on Uncle Kam
Understand shared records, the 30% fee for Uncle Kam-supplied clients and the staged on-platform work policy.
Lead refunds, cancellations & payment disputes
Find out when a lead may qualify for credits back, plus funding-refund and cancellation help.